Is extraordinary good IMO.
As some of you might recall, after my incident with the dog and leaping of Dolly to chase it away, I was more than a little concerned that my Hit air didn't inflate.
So I contacted Hit Air in Japan and they asked me for pictures of myself in the saddle with the lanyard attached, and they confirmed that the lanyard was too long for me. They were also concerned that the vest is now over three years old and hadn't been serviced. They offered to service the vest, replace any out of date parts and send me a shorter, more up to date lanyard, if I was happy to pay the postage top them in Japan they would pay for return postage.
So I posted it off on the 29th September for E20 postage and received it back today, serviced, some inner parts replaced, and two new lanyards, a saddle strap to attach it to, a new instruction book, and a new allen key and screw for replacing cylinder after it is used.
I think they deserve ten out of ten for after sales service, the shop I originally bought it from weren't interested, nor did they originally supply me with the instruction book for lanyard length or the correct allen key and screw to change the cylinder.
Just handing out praise where it is due! I would thoroughly recommend the company and the product, now I know it works!
As some of you might recall, after my incident with the dog and leaping of Dolly to chase it away, I was more than a little concerned that my Hit air didn't inflate.
So I contacted Hit Air in Japan and they asked me for pictures of myself in the saddle with the lanyard attached, and they confirmed that the lanyard was too long for me. They were also concerned that the vest is now over three years old and hadn't been serviced. They offered to service the vest, replace any out of date parts and send me a shorter, more up to date lanyard, if I was happy to pay the postage top them in Japan they would pay for return postage.
So I posted it off on the 29th September for E20 postage and received it back today, serviced, some inner parts replaced, and two new lanyards, a saddle strap to attach it to, a new instruction book, and a new allen key and screw for replacing cylinder after it is used.
I think they deserve ten out of ten for after sales service, the shop I originally bought it from weren't interested, nor did they originally supply me with the instruction book for lanyard length or the correct allen key and screw to change the cylinder.
Just handing out praise where it is due! I would thoroughly recommend the company and the product, now I know it works!