I had my trailer valeted yesterday. I have used these people a couple of times before but infrequently. When I booked in my friend asked if she could get hers done too. I said they were great, did a good job etc. so both booked in. Prices had gone up to £35 which I agreed to.
Well they were an hour late. After they should have been here they text to say it would be about 15mins. When they did arrive they said a road was closed so they had to go round. Even if it was it is not an hour detour.
So we change plans to field will have hers done first, I’ll come back in an hour as it takes about 90 mins per trailer. Showed them the electric point and they asked about water. They have never needed water before as it is all stored in their van tank.
So when I came back they were doing mine. I thought that was quite quick. Then friend was fizzing, yo was fizzing. Turns out they didn’t have enough water for 2 and yo refused to let them use the tap to fill the tank and had got them to use a different tap and use water carriers to fill.
It took them the same amount of time to do 2 trailers as 1. Friend had given them extra money due to the hastle with the water. I paid, they left, I parked up and friend came over saying they hadn’t done a good job. When I looked at mine I agree. They have done the obvious bits but not touched other bits. They have not done the inside of the roof. The mud guards haven’t been touched or the part of the trailer under that. There was a panel in full view that hadn’t been touched. The bum bar still has poo on it etc.
They had said as they come a distance (15miles) they would need to charge for distance, which is fine. So I sort of thought if they were doing 2 they might split the travel. But in fact they got extra money.
Do I say something? Friends says no just leave it. Mum says I should. I will need to take trailer and get the missed bits done. I won’t use them again but it is awkward.
Well they were an hour late. After they should have been here they text to say it would be about 15mins. When they did arrive they said a road was closed so they had to go round. Even if it was it is not an hour detour.
So we change plans to field will have hers done first, I’ll come back in an hour as it takes about 90 mins per trailer. Showed them the electric point and they asked about water. They have never needed water before as it is all stored in their van tank.
So when I came back they were doing mine. I thought that was quite quick. Then friend was fizzing, yo was fizzing. Turns out they didn’t have enough water for 2 and yo refused to let them use the tap to fill the tank and had got them to use a different tap and use water carriers to fill.
It took them the same amount of time to do 2 trailers as 1. Friend had given them extra money due to the hastle with the water. I paid, they left, I parked up and friend came over saying they hadn’t done a good job. When I looked at mine I agree. They have done the obvious bits but not touched other bits. They have not done the inside of the roof. The mud guards haven’t been touched or the part of the trailer under that. There was a panel in full view that hadn’t been touched. The bum bar still has poo on it etc.
They had said as they come a distance (15miles) they would need to charge for distance, which is fine. So I sort of thought if they were doing 2 they might split the travel. But in fact they got extra money.
Do I say something? Friends says no just leave it. Mum says I should. I will need to take trailer and get the missed bits done. I won’t use them again but it is awkward.